SaaS FAQ

General

  • SaaS (Software as a Service) is a cloud-based delivery model where users access software applications via the internet instead of installing them locally.

  • Unlike traditional software, SaaS requires no installation or maintenance by the user — updates and security are handled by the Dibrosoft automatically.

  • Only Crimson LOCAL is accessible offline.

  • Yes, Crimson CMS CLOUD includes numerous configurable settings.

  • Yes, Crimson CLOUD is designed to be adaptive and accessible from desktops, laptops, tablets, and smartphones.

  • Yes. Updates happen automatically with no downtime or manual setup required.

    Fixes and upgrades are also handled automatically without any user intervention.

  • Yes. Dibrosoft offers a 30-day free trial for its Crimson CMS CLOUD version.

    Visit our Trial Registration site for more information or to get started.

  • Yes, standard support is included with your subscription as long as it is active. See our Service Level Agreement for more details.

  • Applications contain an Incident Management System that allows you to create a ticket requesting help

  • Yes, Dibrosoft’s Incident Management System provides the opportunity for you to request new features or improvements

Billing

  • You will have the option to pay for your service on a month-to-month basis or via a subscription. The month-to-month payment costs more than the subscription even though the subscription is paid monthly.

  • Visa, Mastercard, AMEX, Discover, JCB, Diners Club, Unionpay, Apple Pay

  • Yes, you can cancel your subscription anytime. Cancellation would be effective after the month ending for your most recent payment.

  • There are no hidden fees. Any setup or add-on costs are clearly listed before purchase.

Backups & Data

  • Yes, data is backed up regularly, twice a day.

  • Yes, but not automatically. If you require your data to be exported then Dibrosoft Support Services can do that for you.

Security

  • Yes. Role-based access control (RBAC) allows assigning permissions by user role. Here are the available roles in Crimson CMS:

    1. Administrator: can perform any functions

    2. Member Admin: can perform member-related functions like adding members and updating member data

    3. Finance Admin: can perform finance-related functions like inputting payment data

    4. Auditor: can access any and all data but cannot update anything